This Sudzy Online Onboarding Guide will walk you through configuring your online orderng and managing your orders. It will also help you install valuable tools like the Sudzy Driver app and Sudzy Message for two-way texting.
This video shows you the value you will get at the end of the process by making it easy for your customers to schedule pickup and delivery by text and web.
Adding employees lets you use the Sudzy Driver app and manage online orders.
Sudzy sets up a different phone line for each store. When customers text 'pickup' to this number, it automatically texts them a link to schedule online. If they text anything else, you and your employees can see what they write and reply.
In the Sudzy Driver app, your drivers will see deliveries for today and be able to track them.
You can create weekly recurring routes where you pick up from customers at the same time each week. Customers get a text each week reminding them that you are picking up. If they reply SKIP they are automatically removed from the manifest.
See the routes tutorial.
Online orders are managed in the Sudzy POS app on any iPad.
Visit the owner portal (portal.sudzy.co) on your computer to set up your prices and employees following the Getting Started Step 1. Configure Store tutorial.
The minimum hardware you need is an iPad (10.2 or 12.9 inch). For drycleaners with many modifiers, 12.9 inch is strongly recommended.
If you get any of the optional hardware (ticket printer, cash drawer, tag printer, or barcode scanner) go through Getting Started Step 2. Hardware tutorial
Download Sudzy POS on your iPad on the iOS App Store.
Follow the Getting Started Step 3. Installing Sudzy App tutorial
You will set up your Sudzy POS iPad app and do a test order following the Step 4. First Time Use tutorial.
The Delivery page in the Sudzy POS app allows you to view a list of your deliveries, schedule deliveries, and cancel deliveries. Review Delivery Page tutorial.
With integrated card processing, swipe a card once or collect a card from customers online. The card will then be saved for one-click charging on future orders. Contact any of the processors at this page to activate an account.
After your account is live, email sales@sudzy.co to connect your account.
We recommend having your web designer add a Schedule Pickup button to your website that links to your online ordering page. See washit.nyc for an example.
Sending your customers a text message about your new online ordering is a great way to convert walkins to deliveries.
The average drycleaner texts 2,000-3,000 customers. The more customers you text the more customers learn about your delivery service!
Send sales@sudzy.co the list of customer phones you want to text for a quote.